Responsible Gaming
Gaming Should Be Entertainment
Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. The house always has a mathematical advantage, and there is no strategy that can guarantee winnings. Play only with money you can afford to lose, and remember that losing is a normal part of gaming.
Age Verification
You must be 18 years of age or older to participate in online gaming in New Zealand. It is illegal for anyone under 18 to gamble online. We take age verification seriously and reserve the right to request proof of identity at any time.
If you are under 18, please do not use this website. If you know a minor who is gambling, please contact the appropriate authorities.
Warning Signs of Problem Gambling
If you experience any of the following, you may be developing a gambling problem:
- Spending more time or money on gambling than intended
- Chasing losses by gambling more to try to recover lost money
- Hiding your gambling from family, friends, or loved ones
- Feeling anxious, irritable, or restless when not gambling
- Using gambling to escape problems or negative emotions
- Lying about the amount of money spent on gambling
- Borrowing money or going into debt to fund gambling
- Neglecting work, school, family, or social responsibilities
- Unsuccessful attempts to cut back or stop gambling
- Gambling with money needed for bills, rent, or essentials
If you recognise any of these signs in yourself or someone else, please seek help immediately.
Self-Help Tools & Controls
Most reputable online gaming platforms offer tools to help you maintain control:
- Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
- Loss Limits: Set a limit on how much you are willing to lose in a session or timeframe
- Reality Checks: Receive periodic reminders about how long you have been playing and how much you have spent
- Time Limits: Set a maximum duration for your gaming sessions
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming platforms
Use these tools proactively to maintain healthy gaming habits. Remember, it is your responsibility to set and stick to your limits.
Support Organisations
If you are struggling with problem gambling, professional help is available. The following organisations offer confidential support:
New Zealand
- Gambling Helpline (Aotearoa): 0800 654 655 (free, confidential, 24/7) — www.gamblinghelpline.co.nz
- Problem Gambling Foundation: 0800 664 262 — www.pgf.nz
- Salvation Army New Zealand: Offers financial counselling and support services — www.salvationarmy.org.nz
International Support (if applicable)
- Australia: Gambling Help Online — www.gamblinghelponline.org.au
- United Kingdom: GamCare — www.gamcare.org.uk | GamStop — www.gamstop.co.uk
- Canada: Responsible Gambling Council — www.responsiblegambling.org
- United States: National Council on Problem Gambling — www.ncpgambling.org
If You Need Help
Seek help today. There is no shame in asking for support. Problem gambling is treatable, and recovery is possible. The organisations listed above provide free, confidential assistance and can connect you with counsellors and support networks.
If you are in crisis, please contact the Gambling Helpline (Aotearoa) on 0800 654 655 or visit www.gamblinghelpline.co.nz.
Your wellbeing is important to us. We are committed to promoting responsible gaming and supporting those affected by problem gambling.